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Our goal at Spiffy Pooches™ is for 100% satisfaction.  If there is any issue with your order, please contact me via the questions link within 24 hours, or provide me with all of the information to look up your order to address any concerns you may have.  Customer service staff is available Monday-Friday from 10 AM to 6 PM EST via e mail, all e mails are generally answered within a few hours.  If for any reason you would like to return an item, we ask that you return it within 7 days in the same new condition you must contact us first to authorize the return.  We require that all returns include your name full address & order number for speedier processing, shipping & handling charges are not refundable and all order will incur a 20% restocking fee, you will receive a email with confirmation of your refund.

Wholesale Customers- Please check your order within 24 hours of receiving it, if you should have any problems contact me ASAP.  If you have a damaged item you must let me know then, if you wait there is nothing I can do and there are no exceptions to this rule!
*I do not accept returns for wholesale orders, there are no exceptions.
* As of 10/1/11 there will be a $2 handling charge added to all wholesale orders.


SHIPPING OUTSIDE THE U.S: Retail Customers orders larger then $50.00 please contact me to arrange shipping for your International Order. 
Our shipping cart does not automatically calculate your shipping, it's only a estimated $$ cost, after your order has been paid, your items are packed and weighed, if you owe additional money then what you have previously paid a PayPal invoice will be sent, when the invoice has been paid your order will be shipped.

Thank You

Spiffy Pooches

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